Coronavirus Information

Complaints Process

Due to the ongoing COVID-19 pandemic NHS England are supporting a system wide "pause" of the NHS complaints process with immediate effect which will allow all health care providers in all sectors to concentrate their efforts on the front-line duties and responsiveness to COVID-19.

Patients and the public are still able to raise concerns or make a complaint and we will continue to acknowledge complaints, log them on our system, triage them for any immediate issues of patient safety, practitioner performance or safeguarding and take immediate action where necessary. All complaints will then remain open until further notice, unless an informal resolution can be achieved, or the complainant chooses to withdraw their complaint.


Please note that as of 26 March 2020, the Parliamentary and Health Service Ombudsman has stopped accepting new NHS complaints and has stopped work on open cases.



COVID-19 Privacy Notice

Lakeside have put together a specific COVID-19 privacy notice for the practice, so that we can provide you with more information about how Lakeside may seek to collect and hold information about you in relation to the unprecedented challenges we are all facing during the Coronavirus pandemic (COVID-19). You can find a copy of the privacy notice under practice policies in the admin room, or just search for 'Privacy Notice'.