Patient Newsletter: Spring 2023
Lakeside Healthcare is a Partnership of practices, owned and operated by GP Partners to deliver the healthcare needs of over 170,000 patients across Northants, Lincolnshire and Cambridgeshire. With more than 500 employees, a Research Team and established education and training, we are committed to delivering a quality service to our patients and communities.
Here's a snapshot of our monthly workload
- 14,408 total appointments
- 9,386 telephone calls handled
- 1,188 Doctrin consultations delivered
- + clinics
- + home visits
- + hospital letters
- + test results
- + immunisations
- + care homes
- + extended access
Also 437 patients did not attend their scheduled appointment so please let us know if you need to cancel!
Figures apply to period 23/1 to 19/2/23
More About Doctrin
There’s lots of reasons to try Doctrin which gets great patient ratings and feedback. Visit our website for more information on how to use it. Simply click on the Doctrin wording in the top right corner of the homepage.
It allows patients to seek advice for:
- Non urgent medical conditions
- Medicine/prescription queries
- Healthcare and self care advice
- Easy to use
- Detailed questionnaires
- Saves waiting in a telephone queue
- Can be easily accessed from mobile devices
- Open during surgery hours
- Triage to most appropriate team member
- Very popular with patients
- Attracts great feedback ratings.
Since we launched the platform our team has delivered nearly 25,000 Doctrin consultations for patients aged from newborn to 92 years old!
Here’s how users rate it:
- 94.8% were met with compassion
- 90.6% would recommend the platform
- 88% received sufficient information
Welcome to our new GP
Dr Lisa Menozzi wanted to join Lakeside for several reasons, amongst which are the increased resilience, specialist team support and potential for clinical and research development that ‘The Lakeside Way’ is able to provide.
Launch of Integrated Neighbourhood Project
Healthcare professionals, including Dr Claire Murphy, Clinical Director of the South Peterborough Primary Care Network, joined with regional and local organisations for the launch of the St Neots Integrated Neighbourhood, with the aim of working together to improve community wellbeing.
Meet Our Social Prescribers
Social Prescribers are a relatively new role in healthcare, helping with a range of non-clinical issues, from isolation, loneliness, weight-loss, fitness or finance and housing problems. They work in conjunction with clinical staff and empower clients by providing longer-term support and strategies.
Join our Patient Participation Group
Our Patient Participation Group is reforming and we are inviting applications from anyone who wants to be involved in its membership or leadership.
Patient Access Survey
There’s still time to take part in our Patient Access Survey
Just a friendly reminder that we are running a survey to gauge your experience of accessing our services.
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