When We Are Closed
Out of Hours Emergencies
Between 6:00pm and 8:00am weekdays, Saturdays, Sundays and Bank Holidays you should ring 111.
This service will decide what treatment you will require. They may direct you to the out of hours GP service Herts Urgent Care.
Out of hours, Herts Urgent Care, based at Hinchingbrooke Hospital in Huntingdon covers emergencies. This is a specific out of hours service that is staffed by a skilled team of receptionists, nurses and doctors.
When you phone the above number you will speak to a receptionist who will take your details and pass them to one of the duty nurses or doctors. The clinician will either speak to you then or telephone you back. They will either offer advice, ask you to attend the out of hours centre, or if it is necessary arrange a home visit.
Details of all out of hours contacts are sent electronically to the Health Centre, so if the episode needs to be followed up the following day we will know about it.
- It is expected that you will travel to the doctor and home visits will only be made when the doctor considers it is medically necessary.
- You must always phone 111 first, it is not a walk-in centre.
- This service is for emergencies that need immediate attention not for problems that can quite comfortably wait until the next surgery at the health centre.
St Neots Health Centre
The St Neots Health Centre on Tebbutts Road, St Neots, is open weekdays between 8am and 8pm, and Weekends between 8am and 4pm.
If necessary, you can attend the St Neots Health Centre for walk in appointments and still remain registered here with your regular GP and benefit from all our other services.
The health centre will only treat our patients when we are closed, from 6pm till closing at 8pm.
The health centre will inform us about any consultations so that we can maintain a full record of all your care on your records
If you require urgent medical attention or advice outside of surgery hours please call NHS111.
Calls are free from both landlines and mobile phones.
Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.
In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.
If you aren't sure if your problem is an emergency, or you want to find out what options are available to you, try our Econsult service. The service offers information about a range of problems and conditions, gives you the options available to you, will send information to us electronically if your problem is not a medical emergency, and we will contact you when we reopen. It also saves having to wait in the phone line queue!
NHS 111 Online For If You Need Urgent Care
Did you know NHS111 is now available online?
If you have an urgent care need NHS111 online can help to make sure you get the medical help you need. It may save a telephone call or a trip to the hospital. And there are healthcare professionals who will call you if needed.
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