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Contact Us Online
anima
Welcome to Anima, our online consultation platform
You can use Anima to submit medical and administrative requests.
It should not be used for emergency requests, so if you need immediate attention, please call 999 or use local emergency care providers.
Submitted forms will only be read during surgery hours and not on evenings, weekends or bank holidays.
Who can use it?
If you are a registered patient with us you are welcome to submit an Anima request during platform opening hours.
There is no need to create an account.
If you are not a registered patient please click here to register.
How do I use it?
You will be asked to submit your name, date of birth, postcode and telephone number. You can then fill in a questionnaire about your query. The more information you give us, the better we will be able to help you.
If you are contacting us about any of the following queries, please select the Admin option:
- A doctor's letter
- A fit (sick) note
- A referral follow up
- Test results
- Any other type of admin query
What happens next?
Our clinical team reviews all the requests submitted and they are prioritised according to clinical need. You may be offered an appointment, asked for more information, given a prescription or directed to either a member of our team or another source of help and advice.
We will contact you by phone, text or email with the next steps.
Please do not submit multiple requests about the same issue, or contact the surgery direct for updates as we will contact you.