Ella is one of our St Neots receptionists

Receptionist Ella Creek is one of our friendly reception team at St Neots, handling patient queries and greeting them at the front desk.

She has a background in patient facing roles but moving to healthcare has given her even more job satisfaction as she helps patients each day , working both on reception and doing call handling as well as associated office duties.

She said: 'Working in Primary Care is new for me and I love working in the surgery.  It is very friendly and everyone is really welcoming. When I started I didn't realise how much it entailed but because of that I love it even more.  As part of my training I was given 'the receptionists' bible' with all the information that I needed and the other team members are really helpful and happy to give support, particularly when you are learning the ropes.

'Being part of the reception team is about having a positive interaction with patients, being kind and trying our best to help. All we are trying to do as a practice is to help people and, generally, the patients are lovely and really responsive.'