Opening Times | Contact Us
CQC Rating Good
Lakeside Healthcare at St Neots Newsletter
Dear Patients
We understandgetting throughto uson the phone is a huge issue at the moment, andthisis our biggest source of complaints.
Things are improving slowly and,having done more data analysis,we now make sure we have more reception staff answering the phones at our busiest times, which tend to be on Every morning. However,with the best will in the world (and all the receptionists working flat out!),we cannot answer every phone call immediately aswe receive around800 calls a day –often more. This means thata lot of these phone calls do not need to come through us at allandthe ones that do still have to wait and wait.
Published: Nov 8, 2019
We use cookies to help provide you with the best possible online experience.
By using this site, you agree that we may store and access cookies on your device. Cookie policy.
Cookie settings.
Functional Cookies
Functional Cookies are enabled by default at all times so that we can save your preferences for cookie settings and ensure site works and delivers best experience.
3rd Party Cookies
This website uses Google Analytics to collect anonymous information such as the number of visitors to the site, and the most popular pages.
Keeping this cookie enabled helps us to improve our website.