Ordering a repeat prescription



Order your repeat prescription online at a time that suits you.

Your details and information are protected by the highest standards of online security, so all you need to worry about is what to do with the spare time you’ve earnt.


Prescription Request Email

Please feel free to email any prescription requests through to the following email - cpicb.lakeside.stneotsprescriptions@nhs.net


Problems ordering your prescription online?  

Use the SystmOnline Support Centre before you call us.


Repeat Prescriptions

If you take medication on a long-term basis, please note the following:

  • You will be able to request further supplies of medication on the computerised slip that is attached to your repeat prescription. Please note that we require 72 hours notice to process requests (Working days). 
  • You can choose to have your prescription sent to the pharmacy of your choice so that your medication can be collected direct from them. Please ask a receptionist for further details.
  • If you have registered for appointments on-line, you can also request repeat medications via the internet using the link at the top of this page. Full details are available at reception.
  • Repeat medication requests can also be emailed to the surgery.
  • Please note that we are unable to accept requests over the telephone to ensure patient safety.

Repeat Prescription

Please allow 72 hours, excluding weekends and Bank Holidays, for your request to be processed. Any problems please telephone the surgery.


Electronic Prescription Service

We have moved to the Electronic Prescription Service (EPS) this means that we can now send your prescription electronically to your chosen pharmacy rather than printing it on paper and taking it to the pharmacy. For more information about this service please click on the link below: 

EPS Information Leaflet

Please allow three working days (72 hours) for the issue of repeat prescriptions.  


Prescription Charges

People in the following categories are automatically exempt from prescription charges: Children under 16, under 19 and in full-time education, men and women over 60, people with certain chronic medical conditions, pregnant women and women within one year of giving birth.


NHS Prescription Prepayment Certificate

Save money on NHS prescriptions by prepaying for them. You can pay a set price for prescriptions for 3 or 12 months, no matter how many you need.

A prescription costs £9 per item, but prepaying for an unlimited number of
prescriptions is:

  • £29.10 for 3 months
  • £104 for 12 months (or 10 Direct Debit instalments of £10.40)



Prescriptions Charges and Exemptions

Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs).  The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.