Request an Appointment

Patients can now get treatment for seven common conditions directly from their local pharmacy, without the need for a GP appointment or prescription.
The Pharmacy First scheme was launched by the government and NHS England to give patients quick and accessible care and ease pressure on GP services. Pharmacists can now treat and prescribe medication for the following common conditions and ailments:

• Earache – 1 to 17 years
• Impetigo – 1 year and older
• Infected insect bites – 1 year and older
• Shingles – 18 years and older
• Sinusitis – 12 years and over
• Sore throat – 5 years and over
• Uncomplicated urinary tract infections – Women 16 to 64 years

Pharmacists can also can provide advice and over-the-counter medication for various common conditions such as coughs, colds, flu, as well as everyday issues like aches, pains, and skin rashes. No appointment is necessary to see a pharmacist, and they will let you know if you need to see a doctor. Many pharmacies are open evenings and weekends, and often provide private consultation rooms where you can discuss issues without being overheard.

To find your nearest pharmacy and check opening times, visit the NHS find a pharmacy service

You can often take care of your health conditions without needing to see us. Many minor illnesses and injuries can be treated at home with medicines you can buy without a prescription and by getting plenty of rest. Taking care of yourself is the best choice for a sore throat, cough, or a grazed knee.

If you're not sure if you should take care of your illness yourself, you can call us on 01480 406 677 or get medical advice from from the NHS 111 website or call 111

Information and advice for travelling abroad.

Visit our Travel Information page

You can request a fit note through Anima. 

You must give your employer a doctor's 'fit note' (sometimes called a 'sick note') if you've been ill for more than 7 days in a row and have taken sick leave. This includes non-working days, such as weekends and bank holidays.

Visit our Sickness Certificates page

This service is for patients who have muscle, joint, and soft tissue pain. 

If you are a patient and have a problem that affects your neck, back, joints, or muscles, you can book an appointment through reception and go directly to the service without seeing a clinician first.

See our physiotherapy page for more details

Many conditions can be treated without the need to see your GP.

Please use the NHS Symptom checker

Please make a selection to reveal who's best to deal with your condition.

Find information about practice opening and closing times

We encourage all our patients to contact us using Anima: Submit an online request with Anima

When you contact us, you will be asked for a short description of your medical issue:

• Whether you contact us online, by phone, or in person, we will use our Anima form to record your request and plan your care.
• If you phone us, a Patient Service Advisor will go through the same questions with you.
• If you visit the surgery, a Patient Service Advisor will help you complete the same Anima form used online and by phone. 
• Our team of Triage Clinicians will then review your request and decide on the most appropriate next step – whether that’s an appointment, advice over the phone, or referral to another local service.

You can contact us from 8am, Monday to Friday:

• Online via Anima
• By phone: 01480 406 677
• In person at the surgery reception

Whichever way you contact us, your request will be entered into our Anima system and reviewed by our Triage Clinicians.

We aim to respond within 24 hours. If more information is needed, we may send a follow-up message with a secure link.

For urgent issues, we’ll aim to offer a same-day appointment. Routine appointments may be booked for a later date, with your preferred GP where possible. You might receive a booking link or a follow-up call from our team.

Once all appointments are booked, our Triage Clinicians will assess anyone with issues that can’t wait until the next day.

If you don’t have access to the internet please call the surgery on 01480 406 677. A Patient Service Advisor will complete the Anima form with you.

If you are unable to keep your appointment, please give us as much notice as possible so that your appointment can be offered to someone else.

If you are cancelling please telephone us on 01480 406 677 as soon as possible, and at least 30 minutes before your appointment time. 

Cancellations notified less than 30 minutes before the appointment time will be recorded as failure to attend (DNA).

Repeated failure to attend booked appointments is a significant waste of NHS resources and may lead to your registration being removed from our list.

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:30; the on-call doctor will speak to you on the telephone for an assessment.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls.

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.